The Four Pillars of Building Maintenance
- ✓Cleaning & janitorial — daily hygiene and appearance
- ✓Preventive maintenance (PM) — HVAC, plumbing, electrical
- ✓Life safety — fire, egress, security
- ✓Capital planning — roof, envelope, systems replacement
How Cleaning Interacts With PM
Janitorial teams are your eyes on the floor. A good vendor reports plumbing leaks, HVAC issues, and safety hazards during their nightly walk. Insist your janitorial SOP includes a facility-condition report.
Vendor Coordination Cadence
| Cadence | Meetings | Deliverables |
|---|---|---|
| Weekly | Cleaning supervisor walk-through | Site condition report |
| Monthly | Vendor QA meeting | KPI scorecard, invoice review |
| Quarterly | Multi-vendor coordination | PM alignment, budget check |
| Annual | Strategic review | Contract renewal, scope reset |
KPIs Every Facility Manager Should Track
- ✓Cleaning quality score (0-100) via random inspections
- ✓Response time to service tickets (target: under 2 hours)
- ✓Missed cleans per quarter (target: zero)
- ✓Consumable cost per employee per month
- ✓Tenant / employee complaints per month
The Fastest Wins in an Underperforming Building
- ✓Rebalance cleaning cadence to actual foot traffic
- ✓Move to microfiber if you're still using cotton
- ✓Add walk-off mats at every entrance (60% of soil enters here)
- ✓Switch to a single point-of-contact vendor
- ✓Set up a shared logbook — paper or digital