What 'mission critical' means to us
Any facility where an outage is measured in revenue-per-minute — data centers, colocation suites, network operations centers, financial trading floors, broadcast master control, emergency dispatch centers — needs cleaning treated as an operational activity, not a housekeeping task. That means change tickets, briefings, badging, escorts, redundancy, and post-service documentation.
Uptime-first operating model
- ✓24/7 dispatch — nights, weekends, holidays, storm response
- ✓Change ticket submitted 72 hours prior with scope and personnel list
- ✓Pre-service briefing with facility engineer and on-call NOC
- ✓Redundant crew (never a single technician) on every shift
- ✓Fully insured with $5M umbrella and data-center-endorsed E&O
- ✓Post-service compliance packet within 48 hours
Service tiers
| Tier | Response window | Suitable for |
|---|---|---|
| Standard mission-critical | Scheduled change windows | Enterprise data hall, NOC |
| Priority | 48-hour dispatch | Colo tenants, trading floors |
| Emergency | ≤ 4-hour on-site | Flood, fire, dust event, breach |
| Post-incident forensics | Same-day | Root-cause remediation support |
ServiceNow, Jira, Cherwell — we can submit and update tickets in your system so cleaning activity shows up in the same audit trail as every other change.
Compliance and audit-ready documentation
- ✓Photo documentation of every cleaned area
- ✓Particulate log with time-stamped readings
- ✓Grounding-verification signature and meter reading
- ✓Personnel roster, badge numbers, and time on floor
- ✓Chemistry SDS and vacuum filter serial numbers
- ✓Suitable for SOC 2, ISO 27001, PCI DSS, HIPAA hosting, and FedRAMP audits
Frequently Asked Questions
What's your typical response time for an emergency?
Metro Atlanta clients can expect a lead technician on-site within 4 hours for declared emergencies and a full crew within 8 hours.
Do you carry data-center-specific insurance?
Yes — $2M general liability, $5M umbrella, and errors & omissions endorsed for mission-critical service work.
Can you coordinate with our colo landlord?
Absolutely. We regularly work under tenant contracts with landlord approval and satisfy landlord badging, insurance, and change-window requirements.
Do you support facilities outside Atlanta?
Yes, our primary service area is a 100-mile radius from Marietta, covering 14 counties. Longer-distance engagements are available by arrangement.